Network Error on sync or SSH?

Network Error on sync or SSH?

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pkuhn@globalscape.com's picture
pkuhn
Points: 5
Network Error on sync or SSH?

Hi all,

Very new to the Acquia world here. I just installed Dev Desktop and can connect to my account just fine. I added my Cloud Sites, and can see them via the application - Git address, Code tag, and SSH address.

Looks great right? When I try to "Clone this site locally and use it in Dev Desktop" , I get a settings dialog, and when I hit "OK"..

"Network Error: Failure when recieving data from the peer"

fires right away. Same thing if I hit the SSH console button.

Last two lines in piscript.log:

17:21:21: acqSshConnection::BasicConnect() staging-5038.prod.hosting.acquia.com:22
17:21:21: Error: Exception: [.\network_proxy.cpp:31] Network error: Failure when receiving data from the peer

Is this a port issue? Any help is greatly appreciated.. thanks!

pete

Status: 
Unresolved
dmyburgh's picture
david.myburgh
Points: 99

Have you added your SSH key to your Acquia user profile? https://docs.acquia.com/cloud/ssh/enable/add-key

pkuhn@globalscape.com's picture
pkuhn
Points: 5

Hi David - yes indeed, forgot to mention that!

I've in fact removed and re-added a few times trying to troubleshoot :(

dmyburgh's picture
david.myburgh
Points: 99

Do you have any firewall software running, or are you running through a VPN or proxy setup? It seems like its something on your side blocking the port 22.

pkuhn@globalscape.com's picture
pkuhn
Points: 5

Hi David - yup, all of those things.. VPN and proxy. I'll double check with my systems folks on that. Will post back with any news there.

pkuhn@globalscape.com's picture
pkuhn
Points: 5

Trying to clone via Git GUI .. I think it may be something with my User setup within Acquia. Checking further on that.

Permission denied (publickey).
fatal: Could not read from remote repository.

Please make sure you have the correct access rights
and the repository exists.

I created a public key with Dev Desktop, copied it and added it to my Credentials in Acquia Cloud..

pkuhn@globalscape.com's picture
pkuhn
Points: 5

This is all fixed up. Issue was that my SSH key did not have proper permissions in our Cloud setup.

Status Change: 
Resolved
dmyburgh's picture
david.myburgh
Points: 99

Excellent! Thanks for reporting the solution :)

DeborahMitten7k6811.4@gmail.com's picture
DeborahMitten7k6811.4
Points: 2

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Status Change: 
Unresolved